In the world of superyacht operations, there has always been a significant gap between how the departments are supported by suppliers. While the Galley and Interior teams enjoy "white-glove" provisioning—where rare requests are sourced, vetted, and delivered seamlessly—the Engineering team is often left to navigate complex supply chains, customs hurdles, and part-number cross-referencing alone.

We are changing that. We’ve taken the concierge model used by the world’s best provisioners and applied it to technical supply.

1. The Technical Concierge

Engineers should be managing their ISM responsibilities, machinery and systems, not chasing stores. Our model replaces the "sales desk" with a dedicated Technical Account Manager who knows your hull’s machinery intricacies as well as you do.

• Proactive Sourcing: Give us the problem—like a failing hydraulic ram—and we provide the turnkey solution: the special or useful tooling, the seal kit, the technical drawing and if needed the nearest certified technician.

• Quality Control: We don’t just forward boxes. Every delivery is unboxed, inspected for transit damage, and verified against the manifest at our shore-side facility. You receive the right part, in perfect condition, every time, with reduced garbage generated onboard.

2. Logistics & The Last Mile

Technical supply usually fails at the dock. We solve this by treating your spares with the same urgency as fresh provisions.

• Strategic Hubs: Tried and testing logistics partners and customs brokers ensure that certainty and accuracy of transit and customs formalities are assured.

• Service Bundles: Why order 20 individual line items? For routine spares, we can bundle every filter, gasket and anode to replenish stock intelligently. One box, one job, zero missing parts.

• Consolidated Global Shipping: We eliminate "death by a thousand deliveries" by consolidating your global orders into high-priority, pre-cleared shipments that fully comply with the relevant customs protocols.

3. Total Transparency & Live Data

Our approach is built on metrics, KPIs and trust.

• Customer Portal: Shipment data is fully traceable end to end and updated through both automatic and manual means.

• Intelligent Inventory: We integrate with your workflow. Developing a vessel specific order form and monitoring engine hours, we help you plan your refit periods, by researching your vessel and ensuring red flags for long lead time or short supply items are raised promptly.

additional products can be available at request